FAQ

Are the items on this site new or used?

Everything on this site is brand new and fully guaranteed.  If you're looking for used CDs, LPs, DVDs, Blu-rays and games, head over to beatgoeson.com.

Can I have something shipped to a Beat Goes On store?

Unfortunately, no.  The design of this site does not allow for shipping to BGO locations as it does with items on beatgoeson.com.  Anything ordered through this site must be paid for at checkout and shipped directly to your address provided.

Are all your products in stock?

Because of changing availability in our warehouse, some items may require more than 2-5 days to fulfill.  Some products may no longer be available.  If an item is no longer available, your order will be cancelled and you will receive a full refund.  We reserve the right to limit quantities on any transaction to one and to cancel any order for any reason at any time.  This is a retail consumer site and we do not sell to dealers.

Where do you ship to?

We will ship orders directly to customers in Canada and the United States. For applicable shipping charges and estimated delivery times, please see our shipping chart.

How long will it take my item to ship?

All items are shipped within 3-5 business days and are shipped via Canada Post expedited mail.  Shipping times are 5-7 business days within Canada and 7-10 business days in the USA.

What payment methods do you accept?

We can accept Visa, Mastercard, American Express, as well as PayPal and Apple Pay.

Are the prices on the website the same as in the stores?

Prices on this site do not reflect pricing in Beat Goes On retail locations.  Website inventory does not reflect the inventory of any of our retail locations.
Will I be charged sales tax?
All items are subject to Ontario HST (13%) regardless of destination due to CRA federal and provincial tax laws.

Can I pay for an item with a Beat Goes On gift card or credit voucher?

Currently, no.  Items can only be paid for via credit card, PayPal and Apple Pay.

How can I cancel my order?

Contact us at cdmusic@beatgoeson.com if you'd like to cancel your order.

I am not receiving any order email confirmations

Sometimes our automated responses get caught by spam filters. Adding our address to your safe list usually corrects this problem. If you still experience this problem, please let us know, and we will look into the issue further.

How can I find the song listing for an album?

Whenever possible, we have included images of the back covers of albums which will often have the track listing.  Failing that, AllMusic is a comprehensive database of artists and albums.

How do I return an item?

Unopened or defective product may be returned within 30 days to any Beat Goes On location for a full refund with physical receipt.  We do not accept an returns on opened product or worn garments.  Returns can be sent to: The Beat Goes On - 343 Weber St N (Lower Level), Waterloo, ON N2J 3H8.

Or click here to return your order with a pre-paid shipping label.  If you need additional assistance, please call 1-877-307-1411.