Wish List FAQs/Troubleshooting

I was emailed a Wish List Notification, but when I checked my Wish List, there was nothing available. Why not?

All items on our website are sold on a first-come first-served basis.  Therefore, you may receive a notification that the item is in stock, only to find that it has already been purchased by another customer online or in-store.  If this happens, we will notify you the next time the item becomes available.

How do I put an item on my Wish List that is not currently in your database?

Please notify us of the title through our website feedback feature here. Please note, the turnaround time to add a new title to the database could be up to two weeks.

How do I delete an item from my Wish List?

Click on the 'X' in the upper-right corner of any product in your list.

How do I delete my Wish List?

You can delete your Wish List directly from our website.  Just click on the three vertical dots at the top of your wishlist (beneath your email address) and clear your list.

How do I change the email address associated with my account?

We can make this change for you.  Please use our contact form and we'll take care of it right away.

Why am I receiving Wish List notifications for an item I have already ordered?

For security purposes, The Beat Goes On has no option to change or alter your Wish List for any reason.  If there is an item on your Wish List that you've already ordered, please login to your Wish List and manually delete the item.  Once you have done that, you will no longer receive notifications about the item.

My order was declined, but still appears available.  Why?

Each Beat Goes On location uploads their current inventory list to our website throughout the day.  Typically, this functions without fail, however sometimes a technical issue will prevent the transmission of a store's current inventory.  If this is the case, our inventory could become temporarily out of sync.  If you encounter this issue, please do not hesitate to contact us through our website feedback feature here. We'll be happy to look into it for you.



Can I have something shipped to a Beat Goes On store?

Yes!  At checkout, when choosing a shipping destination you will have the option of selecting direct shipping to an address provided or any of our nine stores.  Shipping to BGO stores is free.  A shipping address is required in the previous screen to determine the direct shipping rate.

Are all your products in stock?

Because of changing availability in our warehouse, some items may require more than 2-5 days to fulfill.  Some products may no longer be available.  If an item is no longer available, your order will be cancelled and you will receive a full refund.  We reserve the right to limit quantities on any transaction to one and to cancel any order for any reason at any time.  This is a retail consumer site and we do not sell to dealers.

Where do you ship to?

We will ship orders directly to customers in Canada only and the USA only. For applicable shipping charges and estimated delivery times, please see our shipping chart.  If you are an international customer and would like to have an item shipped to you, please contact us at cdmusic@beatgoeson.com and we can provide you with a quote.

How long will it take my item to ship?

All items are shipped within 3-5 business days and are shipped via Canada Post expedited mail.

What payment methods do you accept?

We can accept Visa, Mastercard, AmEx and Discover, as well as Apple Pay and PayPal.

Are the prices on the website the same as in the stores?

Prices on this site do not necessarily reflect pricing in Beat Goes On retail locations.  Website inventory does not reflect the inventory of any of our retail locations.  We do not price match in-store for online prices.

Will I be charged sales tax?

All items are subject to Ontario HST (13%) regardless of destination due to CRA federal and provincial tax laws.

Can I pay for an item with a Beat Goes On gift card or credit voucher?

Gift cards purchased online or at a Beat Goes On location can be used on our site.  Credit vouchers from items sold cannot be used online, but can be used to purchase a gift card in-store.

How can I cancel my order?

Contact us at cdmusic@beatgoeson.com if you'd like to cancel your order.

I am not receiving any order email confirmations.

Sometimes our automated responses get caught by spam filters. Adding our address to your safe list usually corrects this problem. If you still experience this problem, please let us know, and we will look into the issue further.

How do I return an item?

Unopened or defective product may be returned within 30 days to any Beat Goes On location for a full refund with physical receipt.  We do not accept an returns on opened product or worn garments.  Returns can be sent to: The Beat Goes On - 343 Weber St N (Lower Level), Waterloo, ON N2J 3H8.
Or click here to return your order with a pre-paid shipping label.  If you need additional assistance, please call 1-877-307-1411.


General Questions

I'm having trouble browsing for what I want on mobile.

If your search results on mobile are too broad, you can bring up a filter that will allow you to narrow your results by availability, price and product type.  This filter is off by default, but can be activated by clicking the 'filter' button at the top of any search results page.

How can I find the song listing for an album?

We suggest visiting All Music or Discogs, two excellent resources for artist and album information.  If you can't find what you're looking for there, contact us by clicking here.

Can I pay for items by trading in my own CDs, DVDs or Games for credit?

Yes, we offer cash or store credit your used CDs, DVDs and Games. Our credit offer is 30% more than our cash offer.  F or more information about selling your used items to us, click here.

Why are in-store items cheaper in price than those listed on the web site?

The Beat Goes On adds a transaction charge to each item ordered from the web site.  This charge is used to cover the administration costs of our on-line services which include shipping and handling between stores, and also facilitating and processing orders.  This transaction charge is already included in the price that you see on the site.

I saw an item selling new for the same price you're selling it used, can this be fixed?

We always strive to have competitive pricing, but with hundreds of thousands of titles in our database, it's possible that we've missed dropping the price on a particular item. Please contact us here if you feel that an item is priced incorrectly and we will look into your concern.

I have a store credit from an out-of-town Beat Goes On location. Can it be redeemed at my local store?

Yes, all The Beat Goes On credits, exchange vouchers, and gift cards can be redeemed at any of our locations, regardless of where it was issued.

Are items in your bargain bin scratched or damaged?

No, all items in our bargain bins are subject to the same guarantee as any other item in our stores.  Items are generally placed in the bargain bin when we have several copies of them, if we have decided to no longer carry that particular item or, in the case of DVDs, if the item sells for under a certain price.

I placed a reservation for an item in-store. Do I still have to put it on my Wish List?

In short, yes you still have to put it on your Wish List.  A reservation placed at a Beat Goes On location only applies to that particular location.  If you add an item to your Wish List, we will contact you if it is stocked in any of our 9 locations.

What is your exchange policy?

We offer store credit on items returned within seven days of purchase with the original receipt. We do not offer cash refunds on anything except for new, unopened CDs and DVDs and vinyl and new, unopened accessories.

How do I know if the digital copy access code or DLC included with the Blu-Ray or game I purchased is still valid?

Unfortunately, digital copy access codes and DLC included in Blu-Rays and video games can only be redeemed once.  Therefore, there is no way of determining whether a code has already been redeemed.  Because of this, The Beat Goes On offers no guarantee on any digital copy access codes or DLC found in discs sold at our stores.

I had a bad experience at one of your stores, who can I contact?

We are always eager to hear any comments, criticisms or feedback regarding our staff and our stores. Please leave your comments here with as much information as possible and you will be contacted by a member of our Head Office as soon as possible.